Frequently Asked Questions

General

Are the prices stated on the website nett prices?

Yes, there are no additional GST or service charge.

 

Can I provide my own balloons to be inflated with helium gas?

No, all helium balloons have to be purchased from our online store. This is because not all latex balloons are suitable for inflation with helium gas, and to ensure any other implications that may arise from using your own balloons, we only allow for helium inflation of our own balloons as the quality have been tried and tested.

 

Are there any minimum or maximum orders for helium balloons delivery?

No, there are no minimum orders for delivery. It will be charged at S$35, with surcharge applicable depending on the date, time, location and quantity of deliver.

 

Do you do on-site venue decoration?

No, we regret to inform you that we do not provide any decoration services. Our delivery crew will only provide door to door delivery and will not be able to assist with any decoration.

 

 

Ordering Process

How long will my orders take to be processed? How long in advance do I have to place my orders online?

Upon receiving your order and payment, we will process the order within the next 2 working days. If time permits, the most ideal time to place your orders would be at least 1 week in advance. Surcharge will be applicable for last minute orders that are made less than 2 working days form the delivery.

 

Am I allowed to drop by your office to pick up the party stuff and pay on the spot?

No, we do not allow walk-in orders. All orders have to be made online but you are allowed to pay on the spot during self-collection.

 

I have placed an order online already but decided to add more products. Am I allowed to amend my order?

No, once the order is completed with payment, it cannot be amended again. However, you can submit another new order and leave a comment for us to pack and ship both orders together (but that is only possible if we have yet to ship out the first order).

 

Can I make payment during self-collection or delivery?

Yes and no. You can pay on the spot during self-collection but not for delivery.

 

Do you have a paper catalog or physical store I can browse the items from?

No, we do not provide any paper catalog and the full range of products can be found on the website. We do not have any physical stores at the moment.

 

What kinds of payment modes are available?

We allow payments via PayPal, bank transfers and cash on self-collection only.

 

 

Delivery

What are the delivery methods you provide?

Please see our delivery modes here.

 

Will the balloons be pumped when delivered?

For helium balloons and packaged foil balloon, it will be inflated with helium gas or normal air depending on the requirement, otherwise size of the balloon. For flat-packaging balloons, they will be shipped uninflated.

 

What is the address for self-collection?

Our address is 61,Ubi Road 1 Oxley Bizhub #04-10 Singapore 408727. The nearest MRT station is Tai Seng. Self-collection is available from Monday to Friday, 10am to 6pm.

 

For self-collection, how many helium balloons will I be able to fit into my car?

Based on our previous experience, the empty backseats will be able to fit ~20 pieces of 12 inch balloons and ~25 pieces of 10 inch balloons.

 

Do you accept international orders?

Yes, we do. Kindly place an order online and indicate your preferred shipping method. Your orders will be processed within the next 2 working days. Postage fees will be charged at S$16.

 

What if there is nobody receiving the delivery when delivery is made?

We will call you for a re-scheduling of delivery. However, each re-scheduling will incur a surcharge of S$25. Hence, we would strongly advice you to arrange someone to receive the goods at the agreed delivery date, time and location.

  

About Our Products

Do you do helium inflation on-site?

No, we do not. All helium balloons will be inflated at our office/warehouse beforehand to be sent for delivery or self-collection.

  

Am I allowed to customize your latex balloons with my own logo or designs?

No, we regret to inform you that we do not do customised designs for latex balloons.

  

What are the various floating times for the helium balloons?

5 inches helium balloons can float for approximately 2 to 3 hours.

12 inches helium balloons can float for approximately 6 to 8 hours.

18 inches helium balloons can float for approximately 12 hours.

36 to 40 inches helium balloons can float for approximately 24 hours.

Note: Floating time stated above are simply as a reference, and may vary due to different weather conditions/temperatures and how the balloons are being handled and transported.

 

Is it advisable to fill the balloons up to the brim?

No, we advise filling up to 95% so as to prevent overstretching and bursting the balloons, as well as allow space for the gas to expand under hot weather conditions.