Terms and Conditions

Payments

  • All payments must be made in full.
  • We strictly do not accept walk-ins without placing an order online.
  • Cash on self-collection, paypal through our website and bank transfers are accepted. Cash on delivery is not allowed.
  • A confirmation email from support@balloonsguru.com.sg should be sent to you after payment has been made.
  • Confirmation email should include an order number, which is must be quoted for self collection.
  • No exchange or refund is allowed once items have been handed over in good condition.

Helium Balloons

Please refer to below for floating time of different types of balloons:

  • 5 inches helium balloons can float for approximately 2 to 3 hours
  • 12 inches helium balloons can float for approximately 6 to 8 hours
  • 18 inches helium balloons can float for approximately 12 hours
  • 36 to 40 inches helium balloons can float for approximately 24 hours

Note: Floating time stated above are simply as a reference, and may vary due to different weather conditions/temperatures and how the balloons are being handled and transported.

Tips for ensuring the longevity of your helium balloons:

  • Avoid leaving the balloons under strong, direct sunlight or hot weather conditions
  • Avoid exposing the balloons to prolonged periods of rain or moisture
  • Avoid leaving the balloons in places with strong winds to prevent tangling of the balloon ribbons
  • Avoid compressing or expanding the balloons continuously, or subject them to brute force
  • Avoid placing the balloons near sharp or pointy edges

Helium Balloon Delivery

Only delivery and self-collection options are available for orders with helium balloons. Do state your preferred date and time before checkout. Our helium balloons are delivered by BalloonsGuru's in-house delivery team. 

Our team at BalloonsGuru strives to provide efficient delivery for all customers, but due to unforeseen weather conditions and traffic jams, the actual delivery time may vary by 30 minutes before or after your stated delivery time. However, be rest assured that we are committed to delivery your orders punctually. Kindly ensure there will be someone to receive the balloons/parcels at your stated delivery date/time as re-delivery is chargeable at $25 and subjected to availability.

Last minute amendments of delivery date/time/location is chargeable at $5 and subjected to availability. If you wish to change your delivery date/time/location, please communicate that to us at least 2 working days earlier. There will be strictly no refund/exchange once the parcels/balloons are handed over in good condition upon delivery.

You may view our various delivery modes here

Self-collections must be arranged in advance. We do not accept walk-ins or telephone-based purchase at the moment. There will be strictly no refunds/exchanges once the parcels/balloons are handed over in good condition upon self-collection.

Exchange/Refund Policy

Our team at BalloonsGuru makes it a point to carefully inspect the items before shipping them out. We will only accept refunds or exchanges due to manufacturing defects within 7 days for non-balloon items, and 12 hours for balloon items from the time of delivery. We will bear the full costs of the postage fees if you wish to mail the items back to us to proceed with a refund/exchange, which was due to our negligence. Please email our customer service team at support@balloonsguru.com.sg for further assistance. We would also like to extend our apologies and accept an exchange due to incorrect item sent within 7 days from the date of delivery. We will bear full costs of the postage costs, or delivery charge for helium balloons. 

Missing or Incorrect Item

We sincerely apologise for missing out or mailing out the wrong item, kindly contact our customer service team at support@balloonsguru.com.sg and attach a picture of your parcels received for further assistance.

Note: This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.